Clinical team
Nawal El Klai
Patient Experience Coordinator · International Patient Care & Operations
With a degree in Tourism, years in five-star international hospitality in Spain, France and Mexico and experience as Clinical Operations Coordinator at ZEM Wellness Clinic, Nawal coordinates each patient’s experience from the first contact: appointments, preparing the visit and follow-up. She supports patients in Spanish, Arabic, English and French.
Background
- Degree in Tourism · University of Alicante
- Erasmus · Edinburgh Napier University Business School (Scotland)
- Guest experience for international guests · Meliá Collection, Paris (2022–2024), including the Paris 2024 Olympic Games and Roland Garros
- Assistant Guest Experience Manager · Gran Meliá Palacio de Isora (Tenerife)
- Clinical Operations Coordinator · ZEM Wellness Clinic, Altea Hills (2024–2026)
- Languages
- Spanish · Arabic · English · French
- ETRYUM
- Ciudad Deportiva Camilo Cano · La Nucía, Alicante
Each discipline works within its own scope of practice and coordinates with, or refers to, the responsible clinician whenever a case requires it.
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